Privacy Policy

Last updated: June 2026

Keystone Sports Therapy ("we", "us", or "our") operates https://www.kstherapyclinic.com and provides sports therapy, Pilates, and personal training services at our clinic in Grantham. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Who We Are

Data controller: Keystone Sports Therapy Clinic & Reformer Pilates
Address: 71 Castlegate, Grantham, NG31 6SQ
Email: hello@kstherapyclinic.com
Phone: 07398 989425

Information We Collect

We may collect the following information:

Contact details (name, email address, phone number) when you submit our contact or new patient forms
Health and medical information provided in new patient intake forms, necessary for safe treatment
Booking information when you schedule appointments via our online booking system
Technical data such as IP address, browser type, and pages visited (via standard web server logs)

How We Use Your Information

We use your personal data to:

Respond to enquiries and book appointments
Provide sports therapy, Pilates, and personal training services
Maintain accurate clinical and patient records
Send appointment confirmations and relevant service communications
Improve our website and protect against spam or abuse

Legal Basis for Processing

Under UK GDPR, we process your data based on: (a) your consent when you submit a form; (b) performance of a contract when you book and receive treatment; (c) our legitimate interests in operating our clinic and website; and (d) compliance with legal obligations where applicable.

Third-Party Services

We use trusted third-party services that may process your data:

Bookwhen — online appointment booking
Google reCAPTCHA — spam protection on contact forms
Vercel — website hosting
Email services — to send form submissions and appointment correspondence

These providers process data only as needed to deliver their services and are required to protect your information appropriately.

Data Retention

We retain contact enquiry data for up to 12 months unless a treatment relationship is established. Clinical and patient records are retained in line with professional healthcare record-keeping requirements, typically for a minimum of 8 years from your last appointment.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal and clinical record requirements)
Object to or restrict certain processing
Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at hello@kstherapyclinic.com.

Cookies

Our website may use essential cookies required for security (such as reCAPTCHA) and basic functionality. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.